Returns Policy

We make every effort to ensure that your order is carefully despatched to you – and we hope that you're happy with your purchase.

However, if you wish to return your item(s). Items must be in their original condition and returned within 28 days of receiving them.

We will process your refund within 7 days of receiving your return. 

Please send them back clearly addressed to:

Web Order Returns
Charles Ager Ltd
22-26 Corporation Street

Coventry 

CV1 1GF

We strongly recommend using a tracked service to return items to us if you are in the U.K.  If the products are being returned from outside of the U.K. we suggest a courier service. Please also retain your proof of posting for your return.

We ask that our customers cover the cost of returning any unwanted products to us.
Please ensure that your name and address and order number are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.