Delivery Details

Shipping and Handling

Delivery within mainland UK for all orders is currently FREE OF CHARGE and is sent by Royal Mail on a 2nd class signed service. This is normally delivered within 5 working days but can take a little longer. If Royal Mail deliver and you are out they will leave a card for you to rearrange delivery or you can collect from you local depot. Failure to do so will delay your delivery. If they are returned to us due to not being collected or delivery refused there may be a £5 fee that will be deducted from your refund.

For an additional cost of £4.00 your items will be sent 1st class signed delivery by Royal Mail, or for £8 you can get your parcel delivered the next working day, this option is limited to orders placed before 12 noon.

*** Next Day Delivery *** We aim to dispatch 95% all of orders within 24 hours. An order for next day delivery applies to those placed before noon Monday to Thursday. All orders placed before noon on Fridays will be dispatched that same day. Orders placed after mid day on Friday, and over the weekend, will be dispatched Monday, except for when there is a bank holiday.

Delivery to most Europe Union Member States is between £9.99 per pair. These are sent Via Royal Mail and will need signing for at the point of delivery. Multiple pairs may occasionally be sent using Interlink Express. Any returned to us for any reason will be refunded less all carriage costs.We do offer discounted rates for multiple purchases, please contact us for details.

On the odd occasion when we get bad weather deliveries in some parts of the UK may be delayed, again this is out of our control. Please check your order status for tracking details, so you can track your delivery.

Refunds are usually processed within 1 week of us receiving the item, this allows us time to check the goods and process the transaction effeiciently. We cannot refund orders if they are stuck in transit when it is out of our control.

On occasions we do offer free returns on specific items, this is only available within the UK. Again contact us for details on this.

Delivery Schedule

We use a live database on our website and therefore can only sell you the goods if we have them, so 95% of the time can dispatch the next working day.

Please note that we endeavor to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes dispatched will be 'box fresh' i.e. they may have been tried on by customers in our stores. We endeavor to dispatch U.K orders the next working day but on the occasion your goods are not in the Coventry branch we might have to get them from another stock room and this can delay delivery to you by a day or 2. For overseas orders we dispatch the next working day but we advise 14 days for delivery. If the order is available and required urgently we can discuss alternative shipment details. In the unlikely event of a product being out of stock we will advise you by email or phone.

All products are subject to availability. If your order cannot be fulfilled you will be informed by email in the first instance and you may be offered an alternative colour, style or possibly a later delivery date.

If not you must inform us you wish to cancel the order, as refunds are not generated until the goods are cancelled.