Any goods you wish to return should reach us within 28 days of dispatch in their original "unworn condition", with the original undamaged box and returns form completed in full. We will refund the price paid but not any postage, all returns are at your cost. Please make sure your Order confirmation for Order ID number is on the returns form as without this we cannot locate your details to issue the refund. Proof of posting is required, as refunds are not issued until the goods are received. If we don’t receive the goods you will have to claim for any losses from Royal Mail. Any goods returned after the 28 days will incur a charge.

Faulty goods can be returned using a freepost form, contact us for one of these. orders@charlesager.co.uk

Any goods purchased using a non Pounds sterling credit card will be refunded the amount in UK Pounds at the current exchange rate. If this has changed you might not get the exact same amount you originally paid. We only sell and refund in Pounds Sterling, your credit card calculates the exchange rate.

This does not affect your statutory rights as a consumer.