Making a purchase could not be easier. Just browse our on line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order. Your credit/debit card will be charged at the time of placing your order.
We accept all major credit cards: Visa, Access, Mastercard, Switch, Maestro, Solo and Connect.
We now use 3D Secure. This is a much safer way for you to use you credit card on the internet (internet chip and pin)You will need to be registered with Mastercard Secure http://www.mastercard.com/uk/personal/en/cardholderservices/securecode/index.html or Verified by Visa http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp
If you are shopping from anywhere in Europe, place your order and your credit card company will convert the transaction to Euro's or your own currency on your statement.
You may send your credit card information via phone, fax, but is more secure over the Internet using a 256 bit encryption from thawte, and new 3D secure (internet chip and pin)Always use the card holder’s address when ordering and an alternative delivery address can be put in the seperate delivery address. If the card does not match the address and postcode we will not procced with the order.
Delivery within mainland UK for all orders over £15 currently FREE OF CHARGE and are sent by Royal Mail recorded second class post. Your goods will need signing for at the nominated delivery address. Failure to do so will mean you will have to collect your good from the local sorting office. If the good are returned to us as you have not collected the goods, we will refund the goods less a £3 postage charge.
(under £15 there is a £2.00 postage charge)
Special Delivery is available for an extra charge of £4.95 per pair. We will deliver 95% of orders on a next working day delivery on orders placed before 12 am, Monday to Friday. (Saturday, Sunday and Bank Holidays are not working days so Fridays orders will arrive Monday. Saturday and Sunday orders will arrive on the Tuesday. Except for when there is a bank holiday, delivery will take another day)
The above prices are based on one pair of shoes with a minimum order of £15.00, this charge may be increase for safety boots,
Delivery to Europe Union Member States £12.50 per pair
We do offer discounted rates for multiple purchases, please contact us for details.
Delivery Schedule
We endeavour to fulfill U.K orders within 7 working days. For overseas orders we advise 14 days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email or phone. We try to get your purchase dispatched the next working day. We dispatch using Royal Mail 2nd class post. This normally take 2-3 working days. If in the unlikely occasion you don’t receive your goods, we can not refund or re-send for 2 weeks after dispatch date. This is set by Royal Mail and is out of our control.
Back Orders
All products are subject to availabilty. If your order cannot be fulfilled you will be informed and may be offered an alternative colour or later delivery date. If not you must inform us you wish to cancel the order, as refunds are not generated until the goods are cancelled
Tax Charges
The prices shown on our pages are the same for all people regardless of their country of purchase.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption from thawte, and transferred using SSL encrypted technology. They are only decrypted after they reach our computer. They are not held in clear text on any web site. To check for our valid certificate click on thawte logo on our home page.
Guarantee
If you are not completely satisfied with your purchase, you can return it within 21 days of despatch in its original "unworn condition" with the original box and we will refund the product price. This will not include your postage costs. This does not affect your statutory rights as a consumer.
Should you have a complaint against Charles Ager Ltd for whatever reason please do not hesitate to email us at orders@charlesager.co.uk
Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Charles Ager Ltd will endeavour to respond to any form of complaint within five working days from receiving your email.
Prices on the internet are not guaranteed to be the same as instore. Occasionally prices are reduced instore but not on the internet, but also sometimes we reduce on the internet but not instore.
Reaching Us
We can be contacted by email at orders@charlesager.co.uk, or telephone 02476 221619 (International +44 phone without first zero) or fax us on 02476 632684 or write to the following address 20-26 Corporation Street, Coventry, CV1 1GF. England.
Returns Policy
If you are not completely satisfied with your purchase, you can return it within 21 days of despatch in its original "unworn condition" with the original box, returns form, and we will refund the product price. Please make sure your order number is on the returns form enclosed as we cannot locate your details to issue your refund. This will not include your postage costs. We recommend you use recorded delivery as we will not issue a refund until we receive the goods. If we don’t receive the goods you will have to claim the refund from your chosen carrier.
On faulty good we will refund the postage costs on standard royal mail recorded delivery. Any sent by special delivery or via any other carrier will be at your own cost.
This does not affect your statutory rights as a consumer.
